The nation’s call centers are gearing up for a challenge of federal proportions: implementation of the healthcare exchanges mandated under the Affordable Care Act (ACA, or “Obamacare”). One of the ...

When T-Mobile (News - Alert) USA announced it would vacate its 77,000 square-foot call center facility in Redmond, Oregon, the city braced for a major economic blow. Another mobile company has come to ...

The latest report from global consulting firm Frost & Sullivan (News - Alert) predicts that the fields of cloud computing, big data analytics, social media, the Internet of Things, and mobility – ...

Spectra7 Microsystems, a manufacturer of microchips made to be used in virtual reality components, recently announced the release of its latest gesture recognition chip. The company's newest chip, the ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

No matter where you stand on the Second Amendment, making it easier for anyone to acquire illegal firearms is not what the founding fathers of this country had in mind. Today's technology makes it ...

WHOA.com, a next-generation secure cloud service provider, and Converged Network Services Group (CNSG), a cloud consulting firm, have entered into a new partnership agreement that will allow CNSG to ...

It seems like a day doesn’t go by lately with at least one notable acquisition announced in the area of customer experience. Today that deal – or at least one of them – has Five9 buying SoCoCare, a ...

Early on a Sunday morning in Morganton, NC, a squirrel did what squirrels are wont to do: scamper up and down and across power lines. But one squirrel made the fatal mistake of climbing atop of a ...

Kryptos Communications has announced that users in more than 100 countries are using its secure voice encryption App for iPhone, Android (News - Alert) and BlackBerry smart phones as their preferred ...

AnywhereCommerce recently attained EMV L2 certification from EMVCo for its Mobile Chip and Pin solution, which will enhance its Nomad products, offering benefits to merchants seeking secure mobile ...

Telecommunications provider Voice Systems, Inc. was recently named a 2012 Diamond Partner by international provider of unified communications solutions, Vertical Communications (News - Alert). Voice ...