The nation’s call centers are gearing up for a challenge of federal proportions: implementation of the healthcare exchanges mandated under the Affordable Care Act (ACA, or “Obamacare”). One of the ...

When T-Mobile (News - Alert) USA announced it would vacate its 77,000 square-foot call center facility in Redmond, Oregon, the city braced for a major economic blow. Another mobile company has come to ...

The latest report from global consulting firm Frost & Sullivan (News - Alert) predicts that the fields of cloud computing, big data analytics, social media, the Internet of Things, and mobility – ...

A new inbound customer call center in Altavista, Va., will be opened by Intersections Inc. A ribbon cutting ceremony will be held at the opening. An announcement in this regard has been made by the ...