The nation’s call centers are gearing up for a challenge of federal proportions: implementation of the healthcare exchanges mandated under the Affordable Care Act (ACA, or “Obamacare”). One of the ...
When T-Mobile (News - Alert) USA announced it would vacate its 77,000 square-foot call center facility in Redmond, Oregon, the city braced for a major economic blow. Another mobile company has come to ...
The latest report from global consulting firm Frost & Sullivan (News - Alert) predicts that the fields of cloud computing, big data analytics, social media, the Internet of Things, and mobility – ...
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