Southwest Airlines made a lot of promises when it overhauled its boarding process. Despite the uproar from longtime fans who ...

Southwest is significantly improving the onboard experience of its 737s in multiple areas.

Since Southwest Airlines moved to an assigned seating model last month, the airline has faced a few hiccups, especially related to its overhead bin space. As the airline continues to fine-tune its ...

The carrier's assigned-seating rollout exposed bin-space battles, loyalty tensions, and the cost of abandoning old habits.

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...

Southwest Airlines is undergoing a significant business model transformation, moving away from its traditional open seating and "bags fly free" policies. CEO Bob Jordan states these changes are ...