It is never a good feeling when a customer asks to speak with your supervisor, but sometimes it isn’t quite as bad as you think. When cashier in this story saw a customer walking over to talk to his ...

How do you distribute drinking water fairly across an area recently hit by a natural disaster? Or how can you make sure you have enough bottles of water, granola bars and fruit in your delivery van to ...

The rise of same-day, next-day and priority shipping has reshaped what customers expect from the buying experience. Fast delivery is no longer enough on its own—buyers also want clear, timely updates ...

When it comes to mobile Web usage, there is little customers want more than security and high quality networks, the Mobile Web Watch 2013: The New Persuaders report found. The findings come from a ...

Every good B2B marketer knows that having a deep understanding of your customers is key to selling effectively. Nothing can replace the human-to-human connection when you’re trying to connect with ...

Customer and homeowner demands are driving the water heating industry to advance water heating technology to both fulfill their needs and meet the industry-wide shift toward more sustainable ...