Clientshare launches Connect to scale customer engagement & sentiment tracking for businesses

Connect makes it easier to keep more stakeholders informed, and to capture customer sentiment at scale”— James Ward, ...
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
No Jitter

Amazon Connect Updates Proactive Engagement Personalization

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...
CEOWORLD magazine

What “Customer-Obsessed” Actually Means in Managed Communications

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between ...
T&D

Harris Utilities Introduces CustomerConnect

Harris Utilities has formally released CustomerConnect, the customer engagement solution that brings the intelligence and value of the smart infrastructure directly to residential and commercial ...